FAQ

Welcome to FAQ of Duc Vuong hotel.

Do you have connecting rooms or big room for family stay?

We have some connecting rooms at the hotel (between Deluxe and Superior) that allows to stay up to 5 or 6 people.

What age do the kids stay for free?

Kids from 10 or under will be stayed for free in existing bedding when accompanying adult(s) amount of room. However, there is excluding for buffet breakfast and incurred-costs. It is always better if you check this information out with the reception via phone or email before you book it

Is my ID/passport required at check in?

We do require presentation of a valid government-issued identification or any other legal document that including your photo at the time of check-in. in case of being lost, we require the document that is  stamped by police station or government organization.

What is your cancellation/ deposit policy?What is your cancellation/deposit policy?

Cancellation is depended on the normal public rate or promotion, discounted rate. Please check it under or before you make a booking. It is not always the same of this website and an other. Your booking will be effected by the cancellation of the website from where you book. If they mention that the cancellation is depended on Duc Vuong hotel, then the hotel cancellation policy will be used. * CANCELLATION OF DUC VUONG HOTEL : Cancel 7D prior arrival 1N charge, 3D charge 100%, No Show 100% charge: Any cancellation received within 7 day/s prior to arrival will incur the first 1 night/s charge. Any cancellation received within 3 day/s prior to arrival will incur the full period charge. Failure to arrive at your hotel will be treated as a No-Show and no refund will be given (Hotel policy).Cancellation is depended on the normal public rate or promotion, discounted rate. Please check it under or before you make a booking. It is not always the same of this website and an other. Your booking will be effected by the cancellation of the website from where you book.

I already book your hotel at other website, can I cancel to book it with you?

Yes, you can, but always check the cancellation policy to make sure that you will not be charged. We always offer you a lower price.

Is it lower price when i book on this website, www.ducvuonghotels.com rather than other websites?

Lowest rate guarantee: We guarantee that the price you book from this website is always lower than any other websites when you book the same room, for the same dates if it is viewable and bookable. We will either match the rate or beat it to ensure that you always have the lowest rate. Do not hesitate to contact us for assistant.

How do I view my reservation?

Once your booking has been confirmed, we will send  reference booking number and all detail directly to your email for confirmation. If there is any change or modify your reservation, please contact us via email to ducvuonghotels@yahoo.com or phone to (+84.8)39206991 - 39206992.

How much does your hotel charge for airport pick up and transfer service?

Pick-up service for 7 seats car is USD$17 before 10pm, after 10pm is USD$20. Transferring service is USD$10. It is good for 5 people or less with travel luggage. Booking in advance will be served by Hotel car, Fortune 7 seats. Otherwise we use taxi service. For 16 seats van: Pick-up service is $35US. Transferring service is $25US Note: The price could be changed on the new year or special occasion without notice.

How do I get to Duc Vuong Hotel?

Please see our Contact us  page for map and direction.

What are the hours of the hotel restaurant/bar/lounge?

The View Restaurant on the hotel rooftop  showcases the best local ingredients prepared with care and creativity. Stop by for a casual cocktail, or linger over a memorable meal. Whatever your mood, you'll get a true taste of Saigon at Duc Vuong Roof-top’s. Breakfast Buffet: 6:30 am - 9:30 am. Lunch: Mon – Sun, 11:00am – 3:30pm Dinner- Super: Mon - Sun, 5:00pm – 11:00pm. Bar: Mon- Sun, 2:00pm - 2:00am.  

What time do tour cu chi and city tour and mekong tour start?

Cu Chi and Mekong Tour will depart at 8:00am

What time do you serve your breakfast?

Breakfast starts at 6:30 am until 9:30 am

What are your payment options? Do you accept credit cards? Can we pay you once we arrive in Vietnam?

We accept credit cards (Master card, Visa card) for payment. You also pay by cash in hotel.

Do not hesitate to Contact Us if you can not find a suitable FAQ